FAQ
Jewelry
Is your jewelry truly waterproof?
Domyee jewelry is crafted using PVD technology, which not only enhances the surface’s brilliance but also significantly improves its waterproof capabilities. You can wear them while washing your hands, showering, exercising, or even swimming, without worrying about the jewelry losing its shine.
Click here to view the full technical documentation.
What materials are your jewelry made of?
Base Material: 346L Stainless Steel
- Excellent waterproof, rust-resistant, and corrosion-resistant properties
- High hardness, resistant to breakage
- Medical-grade stainless steel, skin-friendly, and low in allergens
Surface Coating: 18K Gold
- Luxurious and beautiful finish
- Stable chemical properties, resistant to reactions
- Maintains shine and prevents skin discoloration
For colors like silver, rose gold, and black, different coatings are used. They will be detailed on the product page.
Is your jewelry completely allergy-free?
The 346L stainless steel we use is medical-grade, free from harmful metals like lead and cadmium, making it completely safe for the body. However, it does contain a small amount of nickel. If you are not allergic to nickel, it is a safe and comfortable material to wear. If you have previously experienced nickel allergies, we cannot guarantee 100% that you will be able to wear it without issues. Although this is a very rare occurrence, we want to be transparent and encourage you to consider this before making a purchase.
Will your jewelry fade or stain the skin?
We’re pleased to introduce Domyee’s waterproof jewelry, which features advanced PVD coating technology. This ensures exceptional strength and stability, with the 18K gold coating on the surface being highly resistant to chemical reactions. As a result, our jewelry won’t fade or stain your skin.
Do waterproof jewelry pieces still need to be cleaned?
Waterproof jewelry can withstand more demanding environments, but regular maintenance will ensure it lasts even longer.
- Cleaning: Use a soft brush with mild soapy water or ethanol to clean the jewelry, then dry it with a clean, soft cloth.
- Storage: After cleaning, store the jewelry in a soft jewelry box or cloth pouch to prevent friction with hard surfaces and keep it dry.
How to choose the right jewelry size?
You can click here to view a detailed size guide, which we hope will help you choose the perfect fit.
After-sales
Is there an after-sales guarantee if the jewelry fades?
We offer a 2-year warranty. If the jewelry breaks or fades due to quality issues under normal wear, we will be happy to provide a free replacement. For detailed steps, please refer to our refund and return policy.
What is your return and exchange policy?
We’re sorry that your shopping experience wasn’t perfect. You can visit our return and exchange page here.
Do I need to pay for shipping if I request after-sales service?
If your product experiences issues during normal wear, or if the package you received is missing jewelry or contains incorrect size or style, you won’t need to pay any fees. However, if you request a return, refund, or exchange, you’ll need to ship the product to our designated address, and the customer will be responsible for shipping costs, duties, and other fees. Additionally, if your original order included free shipping, the refund amount will be the original order amount minus the shipping cost. For more details, please refer to our refund and return policy page.
Orders & Shipping
Where can I find my order number?
After placing an order, you will receive an order confirmation email that includes your order number. Additionally, you can find the order number on your order details page.
Why haven’t I received the order email?
Please check your email’s junk folder. If you still can’t find it, feel free to contact us at service@domyee.com.
How to track my order?
Once your order has been shipped, you will receive an email containing a tracking link, which you can use to track the status of your order.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us at service@domyee.com with you username, email address, and order number. If the order hasn’t been shipped yet, we’ll be happy to assist you with the changes. However, once the order has been dispatched, we won’t be able to make any adjustments.
What are the shipping fees and how long does delivery take?
We offer standard international shipping at a flat rate of $8. For orders over $59, you’ll enjoy free shipping!
Once you’ve placed your order, we’ll take 2-4 business days to carefully pack your items and send them to our shipping partners. Please note, processing times may vary due to holidays, stock availability, or any other unforeseen circumstances.
The shipping time varies depending on your location. Generally, it takes about 2-4 weeks .
Please refer to our shipping policy for complete information.
Where do you ship to?
Currently, we ship to the following destinations:
the United States, the United Kingdom, Canada, Australia, New Zealand, and Singapore.
What should I do if I haven't received my package?
Please make sure you’ve entered the correct tracking number. If it’s delayed, kindly be patient. If the tracking shows the package as delivered, please check around your area, ask your neighbors, or contact the delivery driver for more information.
We highly recommend double-checking the shipping address you provide to ensure its accuracy. If the tracking information shows that the package has been delivered, or if delivery is impossible due to an incorrect address, Domyee will not be held responsible. Should you need additional help, feel free to reach out to us, and we’ll do our best to support you.
Promotion
Are there any discounts for new customers?
Exciting news! Enjoy a 20% discount on your first order. Just use the code NEW20 at checkout and treat yourself to something special! Happy shopping!
What are the rules for store points?
To better reward our users, Domyee has introduced a points system. The points are called DomPoints, and the system follows the rules outlined below:
- Earn 1 DomPoint for every $1 spent.
- Get 100 DomPoints as a bonus for your first order.
- Receive 20 DomPoints for leaving a review after your purchase.
- 1 USD = 100 DomPoints.
You can use DomPoints to get discounts on your next purchase. Happy shopping!